Tell us what’s wrong
Write a few words and add photos if they help.
FixPilotProperty repairs. Sorted.
Newcastle and surrounding areasTrack a request
Something
needs fixing?
Tell us what’s wrong. We’ll send the right professional to get it sorted — quickly and properly.
No account needed We’ll call to confirm
Newcastle and surrounding areasOr choose a repair category
Choose one or more if helpful.
Simple from start to finish
Tell us the problem. We’ll handle the rest.
No searching for trades or comparing profiles. FixPilot arranges the right help and keeps you updated.
We call to confirm
Our team checks the details and agrees what happens next.
We arrange the repair
We line up the right professional and keep the job moving.
No account neededEvery day, 08:00–20:00Newcastle and surrounding areas
Simple from the start
One repair. No subscription.
Tell us what needs fixing. We’ll agree the next step and any cost with you.
Free to send a request
Any visit fee agreed first
Extra work? Your OK first.
What might I pay?
Sending a request and our first call are free. If an on-site diagnosis is needed, we’ll explain the fee and what it includes before you agree to the visit.
An agreed diagnosis fee may still apply if the problem cannot be repaired. We’ll explain your options before any further paid work.
Repair examples
Everyday problems, properly sorted
See how a short description can become a clear next step, without having to diagnose the problem yourself.
Doors & locks · Fenham
Front door lock sticking
The key had become difficult to turn and the customer was worried the lock might stop working.
How it was sortedFixPilot checked the details by phone and arranged the appropriate lock repair visit.
Heating · Jesmond
No hot water
The boiler was running but the property had no reliable hot water.
How it was sortedThe right heating professional was arranged and the visit time agreed with the customer.
Electrical · Gateshead
Socket stopped working
A kitchen socket suddenly stopped working and needed professional attention.
How it was sortedFixPilot gathered the details, arranged an electrician and kept the customer updated.
Images show typical repair issues.
How repairs get sorted
Start with a real problem, not a list of trades
You tell us what you can see. We take care of working out the appropriate next step.
Kitchen leak · Gosforth
A small leak that needed the right response
Water was collecting beneath a kitchen sink. The customer sent a short description and a photo but did not know which trade to contact.
The FixPilot approachWe confirmed the symptoms by phone, arranged the appropriate professional and kept the customer informed until the next step was clear.
“I didn’t have to diagnose it or spend the evening searching. I told FixPilot what I could see and they took it from there.”
What using FixPilot feels like
Less chasing. More clarity.
A few words from customers who needed different repairs, but wanted the same thing: a clear and simple way to get it sorted.
★★★★★
“My washing machine stopped mid-cycle. FixPilot checked what had happened and arranged the right help without me having to work out who to call.”
★★★★★
“A loose stair handrail needed attention. The process was clear, and I knew when I would hear back and what was happening next.”
★★★★★
“As a tenant, I added my landlord’s details and FixPilot handled the conversation. That saved a lot of back and forth.”
With you from start to finish
The right help. A team to turn to.
We arrange the professional — and stay your point of contact.
One team to contact
Speak to FixPilot about arrangements or changes to your repair. Our operator coordinates the next step.
Something still not right?
Contact FixPilot about the same request. We’ll review what happened and explain the next step.
How we help
We’ll review your concern with the professional. If another visit is needed, we’ll explain whether any charge applies before it’s arranged.
One team to contact about your repair.Contact FixPilot
One service for every home
Owners, landlords and tenants
Homeowners
Describe the problem and let us arrange the right help.
Landlords
Keep property repair requests moving without managing every call yourself.
Tenants
Add landlord details only when approval or payment may be needed.
Good to know
Frequently asked questions
Do I need to know which professional I need?
No. Tell us what is wrong and FixPilot will work out the appropriate next step.
Do I need an account?
No. You can send a request as a guest and use your private link to check its status.
How is the price agreed?
Our team agrees any visit fee and the repair price or charging basis with you before chargeable work is arranged. If extra work is needed, we ask for your agreement first.
Can tenants use FixPilot?
Yes. Landlord details are optional and only needed if approval or payment may be involved.
Something needs fixing?
Tell us what’s wrong — we’ll sort the rest.